Shipping Policy

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

Your order will be shipped as soon as fully processed in our system; we aim to process every order within 48 hours but may take 2-4 business days.

We typically ship all orders within 2-4 business days. PLEASE TAKE INTO ACCOUNT HOLIDAYS AS WE MAY BE A BIT DELAYED.

 

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

We ship all orders from our USA factory so depending where in the world you are it can take 3-15 business days.  

Please note: While we do everything we can to ensure a prompt and efficient order processing, due to Covid-19, some packages may be delayed due to routing, holidays, and/or customs delays.

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

 

HOW DO I TRACK MY PACKAGE?

Once you have placed your order and your order has been shipped you will immediately receive an email with your tracking number.  If you are tracking your package and no information is being provided, please allow 24-48 hrs for tracking information to be updated.  Tracking does not always update automatically and may take a bit to update however the package is still moving in the system. 

If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

 

HOW ABOUT IF MY ORDER HASN’T ARRIVED? 

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@yourhearfeltgifts.com

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team to receive a replacement.

Please Note: This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries. 

 

WHAT DOES THE SHIPPING COST?

Shipping options and rates are displayed at checkout before you place your order.

 

SHIPPING INSURANCE

Shipping insurance is offered at checkout. It's provided by Your Heartfelt Gifts Co. and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.

Please note - shipping insurance is non-refundable once your order has shipped.  

 

WHAT ABOUT CUSTOMS FEES/TAXES?

We make sure to include all necessary labelling to the packages with all relevant information for customs authorities for a smooth and quick arrival.

Changes to EU customs regulations means you may be charged sales tax upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.